We are happy to accept returns! You have a 30-day window after receiving your item to initiate a return.
To qualify, the item must be in its original condition—unworn, unused, with tags, and in the packaging it arrived in. You’ll also need to provide the receipt or proof of purchase.
To begin the return process, contact us at [email protected]. Remember that returns should be sent to the address we provide.
If your return is accepted, we will issue you a return shipping label and instructions for sending your package back. Please be aware that items returned without a prior request will not be processed.
For any questions regarding your return, don’t hesitate to contact us at [email protected].
Damages and Issues
Please inspect your order upon receipt. If you find a defect, damage, or receive an incorrect item, reach out to us immediately so we can resolve the issue. We will replace any defective or damaged items or provide an equivalent option.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email confirming receipt of your item. We will also let you know whether your refund has been approved or denied. If approved, the refund will be processed, and a credit will be applied to your original payment method within a specified timeframe.
Your parcel is insured against loss, theft, or damage. If you do not receive your package within 30 days of the dispatch confirmation email, please contact us via our contact page, and we will refund or replace your order as needed.
Exceptions / Non-Returnable Items
Only items sold at regular prices are eligible for refunds; sale items cannot be refunded.
Certain goods cannot be returned. Non-returnable items include:
- Custom or personalized items.
- Sale items.
Exchanges
Exchanges are only made for defective or damaged items or if the incorrect item was sent.
Refunds
You will receive a notification once we’ve received and examined your return, letting you know if your refund was approved. If approved, the refund will be processed to your original payment method within 10 business days. Please remember that processing times may vary based on your bank or credit card provider.